Ordering Policies.
Order totals are estimated.
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.
Payment is required before shipping.
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order, you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged (24-48 hours prior to delivery) to your card on file and your receipt will be emailed.
Short stock items.
Please understand that 3BN Ranch is a small family-operated ranch, not a large warehouse. If an item becomes unavailable your final total will be reduced.
Shipping Common Questions.
Is there a delivery fee?
We do have a fee on all shipping orders for the cost of the box, insulator, and dry ice. Send the box back and receive a discount (box return is currently suspended due to Covid-19). There is no fee for pick up locations.
Are there any monthly obligations?
No monthly commitments, fill your freezer or order weekly! BUT we do have our monthly 3BN Ranch Club for stress-free ordering.
When will my order be delivered?
We ship orders on a weekly basis and you will receive a tracking number when your order ships!
What if I'm not home?
No problem, your order will arrive in an insulated box with dry ice so it will stay frozen until you get home! Just unpack your order once you arrive home.
How should I expect my order to arrive?
Ingredients are carefully packaged in an insulated box with dry ice so your food stays frozen even if you’re not home when delivered.. Once you do arrive home we just ask that you would unpack your items as soon as you are able.
Who will deliver my order?
Your order will be delivered by FedEx
When will my card be charged?
Because many items are charged by the pound we will not know your exact total until the order is packed. Your card will not be charged until after the order deadline.
Is there a minimum order requirement for shipping?
It is very difficult to keep very small orders cold enough in transit and ends up being quite costly if a person is only ordering a pound of meat or so. This is the reason we have a minimum order. We’ve attempted to optimize the shipping cost so that you’re mostly paying for meat, not for a box or a carrier service. The best deals on shipping are our bundle packs, which are packed full and give you the best return per dollar.
What Happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos. These help us to visualize what went wrong so that we can prevent issues in the future (where possible). If it was a carrier issue, we may be able to negotiate a reimbursement for the damaged product, and your photos will aid us in that process. If it was due to faulty packaging, your feedback will help us improve. But that’s all on our end—in either case, we will either refund or reship your order—whatever it takes to make it right again.
What if I'm not in your shipping zone?
We are working to expand our shipping zone! If your not in our zone, we can still ship to you. Please contact us for a custom quote for shipping in your area!
Are all products available for shipping?
No. At this time we can not ship eggs. This is something we are working on resolving! For now, if you want to purchase eggs you will need to change your purchase option from shipping to an in-person pick location. Pick up locations or join our monthly egg club!
Are you local?
Come shop at our retail location, Seymour's Country Store for the best prices! We are open 7 Days a week.
Pick-up Location Questions
What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots.
How do pickup days work?
Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order and we will carry it to your vehicle. Your order will be frozen and packed in bags. We recommend you bring a cooler if you are traveling for more than an hour.
What should I bring on pickup day?
We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.
How is my order packaged?
All meat items come individually packaged and frozen. Your items will always be packed in bags for your convenience. How do I add to my current order? You can simply login anytime before your upcoming deadline and add to an existing order.
What payment methods are accepted?
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order, you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)
Is there a delivery fee?
There are no fees on orders picked up.
Can a friend pick-up my order?
Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.
When are the order deadlines?